Privacy Policy
At Heartbreak, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, get in touch with us, or enquire about our cafe, bakery or private event spaces.
1. Who We Are
This website is operated by Heartbreak, based in North Devon, England.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are responsible for how your personal information is collected and used.
If you have any questions about this policy or how we handle your information, you can contact us at:
Business name: HEARTBREAK HOTEL COFFEE LTD
Email: bitter@heartbreakhotelcoffee.com
Address: unit 4 west cross, caen street, braunton, devon, ex33 1aq
2. What Information We Collect
Depending on how you interact with our website, we may collect the following information:
Contact information: Your name, email address, telephone number and any details you provide when contacting us.
Event enquiries: Information you share when enquiring about hiring our spaces, including The Mezzanine at Heartbreak Bakery, such as your preferred date, event type, guest numbers and any specific requirements.
Messages and correspondence: Information included in emails, contact forms or other communications you send to us.
Website usage information: Technical information about your visit, such as your IP address, browser type, device information, pages visited and how you interact with our website, where collected through cookies or similar technologies.
We only aim to collect information that is relevant to the purpose for which it is needed.
3. How We Use Your Information
We may use your personal information to:
Respond to questions, messages and general enquiries.
Manage enquiries about our cafe, bakery and private event hire.
Communicate with you about an event or service you have requested.
Operate, maintain and improve our website.
Understand how visitors use our website, where permitted.
Keep appropriate business records and comply with our legal obligations.
Protect our business, website and customers against fraud, misuse or security risks.
We will not use your personal information for unrelated purposes without a lawful reason to do so.
4. Our Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on:
Legitimate interests: For responding to general enquiries, managing our business communications and improving our services, where our interests do not override your rights.
Contract: Where processing is necessary to take steps at your request before entering into an agreement, or to fulfil an agreement with you.
Legal obligation: Where we need to retain or disclose information to comply with the law.
Consent: Where you have given permission for a particular use of your information, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you can withdraw it at any time.
5. Marketing Communications
We will only send you marketing communications where we have a lawful basis to do so.
If you choose to sign up for updates, we may use your contact details to share news about Heartbreak, our bakery, seasonal offerings, events and other relevant updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
We do not sell your personal information to third parties for their marketing purposes.
6. Cookies and Website Analytics
Our website is hosted on Squarespace. Squarespace and our website may use cookies and similar technologies to help the site function, maintain security and understand how visitors use it.
Some cookies are necessary for the website to operate. Other cookies, such as certain analytics or advertising cookies, may require your consent before they can be used.
You can manage available cookie preferences through our website's cookie settings, where provided. You can also adjust your browser settings to manage or block cookies, although blocking certain cookies may affect website functionality.
If we use third-party services, such as analytics tools, embedded maps or social media content, those services may collect information through their own technologies in accordance with their respective privacy policies.
7. Who We Share Your Information With
We may share your personal information where necessary with trusted service providers that help us operate our website and business. These may include:
Squarespace, our website hosting and website platform provider.
Email and communication service providers.
Website analytics providers, if enabled.
Professional advisers or authorities where required by law.
We only share information where there is an appropriate reason to do so. Service providers may process information on our behalf in accordance with their own obligations and any applicable contractual safeguards.
Where personal information is transferred outside the UK, we will take steps to ensure that appropriate legal safeguards are in place where required.
8. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, manage bookings or agreements, maintain business records and meet legal obligations.
The length of time we retain information depends on its nature and purpose. For example, we may retain event enquiry correspondence for as long as necessary to manage the enquiry and any resulting arrangements. Financial and transaction records may need to be retained for longer to meet legal requirements.
When information is no longer needed, we will securely delete it or otherwise dispose of it appropriately.
9. How We Protect Your Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. Your Data Protection Rights
Under applicable data protection law, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Ask us to restrict how we use your information in certain circumstances.
Object to certain types of processing, including processing based on legitimate interests.
Request a copy of certain information in a portable format, where applicable.
Withdraw your consent where we rely on consent to process your information.
These rights are subject to legal conditions and exemptions. To exercise a right, please contact us using the details in the Who We Are section.
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are concerned about how your personal information is handled. You can find guidance and contact details at ico.org.uk.
11. Third-Party Websites
Our website may contain links to third-party websites or social media platforms. If you follow these links, those websites will have their own privacy policies and practices.
We are not responsible for the privacy practices or content of third-party websites, and we encourage you to review their policies when visiting them.
12. Children's Privacy
Our website is intended for a general audience. We do not knowingly collect personal information from children through our website unless it is appropriate and lawful in the circumstances.
If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features or legal obligations.
Any updates will be published on this page, together with the revised date at the top of the policy.
14.. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Heartbreak hotel
Email: bitter@heartbreakhotelcoffee.com
Address: unit 4 west cross, caen street, braunton, devon, ex33 1aq
We will do our best to respond to your enquiry promptly
xoxo